Country Service Manager

at  Veralto Global

Are you…
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Interested in working for a company that is dedicated to sustainability?
If so, read on!
It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
You Country Service Manager are responsible for providing strong commercial leadership to a team of Field Service Engineers, Technical Support and Inside Sales as well as developing a culture of exceeding customer expectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues and will be located remote. The successful candidate will be a natural people leader, able to drive high-performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your inclination is to achieve results quickly, strengthen teams and deliver profitability.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Willingness to travel up to 2 days per week (nights away from home)
• Master’s in Business or qualified by minimum 5 years of experience in the service field
• Experienced in creating and implementing commercial and operational / service strategy, 3 to 5 years, demonstrating a history of business growth
• Significant experience of working within a senior field service management, technical management, or operational management role, preferably as a senior Manager or Director
• Excellent oral and written communication skills
• Fluent in English
  At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.
  Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
  At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
  If you’ve ever wondered what’s within you, there’s no better time to find out.

• Responsible for people and performance of the service team in Germany and Austria
• Financial and customer related targets
• Constantly work to build the best team, through use of all available Company tools and effective resourcing of talent
• Handle cases and coordinate solutions for critical issues with customers, distributors/OEM partners, sales, service and project management
• Define and roll out initiatives for service growth