Court Support Officer

at  Telford and Wrekin Council

Job Introduction
The Court Support Officer is a dynamic post that sits within the Attendance Support Team, who support schools and education settings in Telford and Wrekin to identify vulnerable children who do not attend school in the usual way or who are missing from education.
We are an experienced and supportive team who are highly regarded by the schools, settings and internal colleagues we work with. This post is in line with statutory guidance and legislation and the introduction of the National Framework for Penalty Notices. Penalty Notices are a delegated statutory responsibility for the Local Authority.
This permanent post is 37 hours per week.

The post holder will be required to carry out the duties of the Court Support Officer as set out in the Job Description, including working with a variety of school staff, parent/carers and our internal colleagues.

• You will need to have a high level of experience in effectively using Management information Systems and Microsoft products, specifically Excel
• You will need to work under your own initiative meeting the demands of the post
• Ideally you will have experience of school systems
• You will be required to collect data and analyse and prepare data reports
• You will also need experience in recording sensitive information
• Knowledge of school attendance related legislation is beneficial
• You will need to be approachable and friendly and able to quickly build a rapport with school staff and parent/carers and LA colleagues both within and outside of this LA
• An ability to think on your feet and be flexible in your approach in order to meet need is also key
• Although you will have regular supervision from the Team Leader, you will be required to manage your own caseload and time effectively. The role will suit someone who is able to work independently and use their initiative but who can identify when they need to seek advice.

The role offers the opportunity to develop your own expertise and to broaden your experiences through working with a range of legislation and different contacts. If you would like to work with a team that embraces change and is driven to improve outcomes for children and their families, then we would love to hear from you!
For further information or to have an informal discussion regarding this vacancy, please contact Attendance Support Team Leader, Kay Burford: kay.burford@telford.gov.uk
The closing date is Friday 05 July 2024 and applicants will be informed if they have been shortlisted for interview by 5pm on Tuesday 09 July 2024. Interviews will be held on Monday 15 July 2024.
The targeted start date for this role is 01 September 2024.
Please click on the links below to view the job description and person specification.
Sorry a CV will not be accepted.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.
Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Sorry but CV’s will not be accepted.
Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas

• You will need to have a high level of experience in effectively using Management information Systems and Microsoft products, specifically Excel
• You will need to work under your own initiative meeting the demands of the post
• Ideally you will have experience of school systems
• You will be required to collect data and analyse and prepare data reports
• You will also need experience in recording sensitive information
• Knowledge of school attendance related legislation is beneficial
• You will need to be approachable and friendly and able to quickly build a rapport with school staff and parent/carers and LA colleagues both within and outside of this LA
• An ability to think on your feet and be flexible in your approach in order to meet need is also key
• Although you will have regular supervision from the Team Leader, you will be required to manage your own caseload and time effectively. The role will suit someone who is able to work independently and use their initiative but who can identify when they need to seek advice