CPP Case Administrator

at  The Nursing and Midwifery Council

ABOUT US

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.
To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.
Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.
Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Skills and experience required

• Excellent communication skills, both oral and written.
• Experience of working in a customer service environment.
• Ability to manage a high workload, including planning and managing time effectively.
• High quality, sensitive and effective customer care skills.
• High level of attention to detail, in order to produce reliable and accurate work.
• Understanding of the importance of confidentiality.
• Experience of working to challenging deadlines.
• Ability to work as part of a team to achieve a shared goal.
• Highly motivated with a flexible approach

We have 4 roles available:

• 1 x permanent contract
• 1 x Fixed Term 12 month contract
• 2 x Fixed Term contract ending on 31st March 2025

Overview
Providing a comprehensive support service to the Case Preparation and Presentation team and to assist with the timely progression of cases throughout the lifecycle and in line with the rules, operational standards and performance measures.
The successful candidate will be working closely with internal stakeholders, so will strive to provide excellent standards of customer care at all times. You will have a busy and varied workload, so will have a positive approach to tasks and be able to prioritise your work and use your initiative effectively.

Skills and experience required

• Excellent communication skills, both oral and written.
• Experience of working in a customer service environment.
• Ability to manage a high workload, including planning and managing time effectively.
• High quality, sensitive and effective customer care skills.
• High level of attention to detail, in order to produce reliable and accurate work.
• Understanding of the importance of confidentiality.
• Experience of working to challenging deadlines.
• Ability to work as part of a team to achieve a shared goal.
• Highly motivated with a flexible approach.