Creative Account & Project Manager

at  Gen Digital

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We’re always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.
When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.
Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs.
If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!
We are hiring a Creative Account/Project Manager to join the in-house agency, ID8. ID8 is the world class agency of record for Gen and global consumer brands. You must be able to attend our office 2-3 days a week. This role has internal clients in the U.S. and Europe, and therefore will be expected to work a flex schedule that starts a bit later and ends a bit later to communicate in real time with clients.
About the Role:
This is an exciting opportunity for a talented Creative Account/Project Manager to join our award-winning team. This role is twofold. You will be responsible for both client account management for marketing teams as well as managing the creative development process from start to finish. You will work closely with internal clients and the creative team to organize, communicate, and ensure the delivery of top quality, strategic creative that exceeds expectations and grows the business. As a global company, our team and clients are spread across the US and Europe. Therefore, working some early mornings and attending/leading early morning meetings is expected.
What You Will Do in This Role:
Key responsibilities are to project manage the entire creative process from creative brief review through to quality delivery of creative assets such as digital display, social, internal communications, presentations, video and more. You will also build client relationships through regular, proactive and value-added communication, working with cross-functional teams to support project scope, creative strategy and creative development.

Additional responsibilities include:

• Serve as the main point of contact and strategic partner for designated clients, understanding their business objectives, challenges, and opportunities.
• Scope and forecast projects and workload, pipeline planning and reviews, future opportunities assessments, etc. Proactively identify synergies across client requests.
• Own the intake process by working together with clients on development of creative strategy and creative briefs. Educate clients on best practices for creative brief writing.
• Recommend creative team assignments and develop timelines with milestones to get the work done.
• Project manage the creative development progress to ensure deadlines are met. When needed, recalibrate workload, engage external vendors and problem solve any issues.
• Collaborate across teams to properly manage client changes and ensure communication paths are clearly defined and executed.
• Maintain status reports, recaps, project timelines, feedback, action items, budgets and more.
• Proactively communicate regularly with clients to prioritize workload so that the creative team is working on relevant projects that align with company objectives.
• Identify, update and/or create processes to enable workflow efficiencies, create (ROI) efficiencies, or other improvements.
• Conduct post-project analysis identifying best practices and opportunities for improvement.
• Stay informed about industry trends, competitor activity, and emerging technologies to continuously enhance client campaigns and deliver innovative solutions.
• Develop and own project methodology, governance standards and procedures, and adhere to compliance processes.

What You’ll Need to be Successful in this Role:

• Bachelor’s degree and relevant experience required
• 3-5 years of relevant work experience in Account Management, Creative Project Management, or Marketing Operations
• Prior experience with B2C and B2B2C marketing
• Prior experience in Project Management
• Prior usage of Project Management Platform or Tools preferred
• Fluency in English. Additional language familiarity a plus.
• Team player and the ability to work independently with little supervision.
• Excellent communication skills, both verbal and written.
• Exceptional organizational and planning skills.
• Ability to work under pressure and excel in a fast-paced environment with multiple projects and effectively prioritize.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

Additional responsibilities include:

• Serve as the main point of contact and strategic partner for designated clients, understanding their business objectives, challenges, and opportunities.
• Scope and forecast projects and workload, pipeline planning and reviews, future opportunities assessments, etc. Proactively identify synergies across client requests.
• Own the intake process by working together with clients on development of creative strategy and creative briefs. Educate clients on best practices for creative brief writing.
• Recommend creative team assignments and develop timelines with milestones to get the work done.
• Project manage the creative development progress to ensure deadlines are met. When needed, recalibrate workload, engage external vendors and problem solve any issues.
• Collaborate across teams to properly manage client changes and ensure communication paths are clearly defined and executed.
• Maintain status reports, recaps, project timelines, feedback, action items, budgets and more.
• Proactively communicate regularly with clients to prioritize workload so that the creative team is working on relevant projects that align with company objectives.
• Identify, update and/or create processes to enable workflow efficiencies, create (ROI) efficiencies, or other improvements.
• Conduct post-project analysis identifying best practices and opportunities for improvement.
• Stay informed about industry trends, competitor activity, and emerging technologies to continuously enhance client campaigns and deliver innovative solutions.
• Develop and own project methodology, governance standards and procedures, and adhere to compliance processes

What You’ll Need to be Successful in this Role:

• Bachelor’s degree and relevant experience required
• 3-5 years of relevant work experience in Account Management, Creative Project Management, or Marketing Operations
• Prior experience with B2C and B2B2C marketing
• Prior experience in Project Management
• Prior usage of Project Management Platform or Tools preferred
• Fluency in English. Additional language familiarity a plus.
• Team player and the ability to work independently with little supervision.
• Excellent communication skills, both verbal and written.
• Exceptional organizational and planning skills.
• Ability to work under pressure and excel in a fast-paced environment with multiple projects and effectively prioritize