Credit & Collection Specialist

at  Petrocard

SUMMARY

Our innovative and growing fuel company is looking for a Credit Analyst. While this is our ideal list of attributes and experience, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
The Credit & Collection Specialist is responsible for performing a variety of tasks to minimize and reduce delinquency of customer payments by following collection processes to include automated dunning, email/letters, phone calls and documentation. This position will report to the Credit Manager and work cross-functionally with Accounts Receivable, Sales, Billing, Customer Service and Accounting to help resolve outstanding customer issues related to payment. This role requires a high level of confidentiality in accordance with company policy and department procedures.

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent is required. Associate or bachelor’s degree in accounting or finance is preferred.
• Three (3) or more years of customer service and business to business credit/collections experience required.
• Credit Business Associate (CBS) or higher designation from the National Association of Credit Management, preferred.
• Effective interpersonal and written/verbal communication skills with the ability to collaborate with coworkers and influence customers.
• Strong customer service and negotiation skills and the ability to remain calm and professional under difficult circumstances.
• Quick learner with demonstrated critical thinking skills used to analyze information and solve problems.
• Detail oriented, with problem solving ability, and strong organization skills.
• Able to work independently and effectively prioritize work.
• Strong project management and organization skills.
• Proficiency with Microsoft Office/Office 365 software and tools.
• Able to perform general math functions (addition, subtraction, multiplication, division) to compute percentages, discounts, and balances.

• Support a high volume of customers by following defined collection strategy for making daily calls and correspondence to customers and following up on arrangements made for resolution of outstanding balances.
• This role is heavily focused on understanding why customers are not paying and working to resolve the issue(s) to ensure payment is received.
• Identify delinquent accounts requiring external collection efforts and service suspension.
• Collaboration with account manager and customer service to suspend/reinstate accounts based on non-payment/payment.
• Document daily collections activity and customer interactions in required software.
• Research and resolve account disputes and billing discrepancies.
• Respond to credit inquiries from external and internal customers.
• Identify and report bad debt or financial exposure to the Credit Manager.
• Comply with all federal, state, and local laws and regulations and company policies.
• Other duties as assigned by the Credit Manager.
• Provides excellent customer service.