Credit & Collections Analyst

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Finance
Job Details

REQUIRED SKILLS

• Fluency in Italian
• Good customer relationship skills to manage a variety of customer interations
• Demonstrated initiative
• Ability to work independently
• Excellent communication (written and verbal) skills
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Thrives in a team environment
• Able to use Microsoft suite of tools effectively
• Knowledge of salesforce.com application is a plus
• AR collection experience is a plus
  Accommodations
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  Posting Statement
  At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
  Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
  Salesforce welcomes all.

• Diligent and strategic follow up of collections
• Effective monitoring of key customers and activities
• Owns and resolves incoming customer inquiries regarding invoicing, contract management, license provisioning, as well as account cancellations and reductions
• Diffuses and resolves escalated internal and external customer situations. Handles issues in the best interest of both customer and company
• Keeps accurate and detailed records of inquiries and all customer comments
• Communicates and coordinates with internal departments
• Promotes customer loyalty – makes save offers to customers who want to cancel/reduce and directs customers to appropriate material to improve customer value
• Suggests improvements to management team