Credit & Collections Specialist

at  Mazzella Companies

EDUCATION

High school diploma or GED is required; an Associate’s degree from an accredited college or university with a focus in Accounting, Business Administration or related discipline is preferred

EXPERIENCE & SKILLS

• 4 years of Accounts Receivable or accounting related experience
• Knowledge of generally accepted accounting theories, principles, methods, practices, and terminology
• Proficient in Microsoft Office, especially Word, Outlook, and Excel
• Experience using ERP Systems, NetSuite experience preferred
• Possess and display excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused, and concise manner
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Highly reliable, proactive self-starter; can be counted on to complete assignments on time
• Ability to shift priorities, demands and timelines through analytical and problem-solving capabilities
• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

MAZZELLA CORE VALUES:

Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk
Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
Be Humble – lack excessive ego or concerns about status; emphasize the Team over self
Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

• Monitor customer accounts to ensure timely and accurate payments and identify accounts that need to be prioritized and escalated.
• Collect on delinquent customer accounts.
• Process credit applications, performs credit inquiries, and determine credit limits for customer accounts.
• Evaluate accounts, establish payment plans, and maintain proper follow-up with customers.
• Process refunds, debits, credits, customer account statements and past due correspondence to keep all accounts up to date.
• Provide quality customer service while maintaining customer files.
• Research customer discrepancies, review and act on any deviation from client payments plans, and keep AR system as clean as possible.
• Maintain relationships with Sales Reps to keep accounts accurate and identify potential customer issues and changes.
• Review and release orders on hold for credit limit issues and notify customers of orders on hold.
• Process customer credit card payments and issue necessary refunds.
• Maintain database of credit applications for AR department.
• Prepare updated information for monthly AR reports.
• Serve as back-up for morning balancing, cash application, sales order approval, and mail distribution, as needed. As needed, prepare bank deposits and deposit funds on a regular basis.
• Process online invoices, pulls remittance detail and maintains updated information on customer portals.
• Train, mentor, and/or provide guidance to junior level team members on policies, processes, and systems.
• Demonstrate positive leadership behaviors including, but not limited to, meeting deadlines, following company policies, and maintaining consistent quality work