Credit Control & Collections Associate (SME)

at  GEMS BP UK SUPPLY

ABOUT ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

EXPERIENCE AND SKILLS

• Credit control experience (minimum 1 years)
• Strong verbal and written communications skills
• Excellent attention to detail
• Problem solving
• Complaints handling
• Dispute resolution
• Accurate, efficient and organised with the ability to prioritise tasks as needed
• Professional, confident and diplomatic when liaising with others
• Intermediate – strong Microsoft Excel skills
• Microsoft office efficient
• Proven ability to succeed in a complex and dynamic environment
• Energy industry knowledge is desirable

QUALIFICATIONS

• GCSE English Grade C and above or equivalent
• GCSE Mathematics Grade C and above or equivalent

PURPOSE OF THE JOB

To carry out Transactional and Investigative work such as account reviews in order to resolve non-payment of energy bills for the Energy Supply division.
The role will also cover tasks such as dealing with internal and external stakeholders, ad hoc requests from areas within Energy Supply. Analyse debt to understand how we can help drive good customer outcomes and maintain a low overdue position by improving payer performance.

KEY RESPONSIBILITIES

• Adherence to internal processes and risk frameworks.
• Produce and maintain weekly reports showing activity on accounts that are in arrears.
• Chasing payments via telephone, email and letters
• Investigating incoming and outgoing tenants to verify liability
• Raising and managing queries with internal stakeholders
• Liaising with the sales team to progress contact queries
• Ensuring payment of debts
• Reconciliation of accounts
• Progression / resolution of customer disputes
• Regular account reviews of aged debts to maximise cash collection and reduce aged debt.
• To liaise with internal stakeholders within Energy Supply Division
• To liaise with external parties to manage the Debt Recoveries process.
• To carry out ad-hoc requests.
• Management of administration duties