Credit Controller

at  Dream Hotels and Resorts

We are seeking a highly skilled and detail-oriented Credit Controller to join our finance team within the hotels group. The Credit Controller will play a crucial role in managing the credit and collections process, ensuring timely payments from our customers, and maintaining strong relationships with both internal stakeholders and external clients.

THEORETICAL KNOWLEDGE:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Proven experience in credit control, accounts receivable management, or a similar role
• Strong understanding of financial principles, credit risk assessment techniques, and collections best practices.
• Excellent communication skills, both verbal and written, with the ability to interact confidently with customers and internal stakeholders at all levels.
• Detail-oriented mindset with exceptional analytical skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues and improving processes.
• Ability to maintain confidentiality and handle sensitive financial information with integrity.

EXPERIENCE:

• 3-5 years exp as Credit Controller
• Proficient in MS Office / Advanced Excel Skills
• Proficiency in financial software and ERP systems

• Credit Management: Set appropriate credit risk categories for customers in accordance with company policies and risk tolerance, while also monitoring payment profiles and assessing the risk of potential bad debts and implementing strategies to mitigate risks effectively.
• Invoicing and Billing: Review billing discrepancies and resolve any issues promptly to facilitate timely payments.
• Collections: Proactively contact customers to follow up on outstanding installments and overdue accounts, utilizing effective communication skills to negotiate payment arrangements and resolve disputes, maintain comprehensive records of collection activities, payment agreements, and customer interactions, and escalate delinquent accounts to senior management when necessary, recommending appropriate actions, including legal recourse if required.
• Relationship Management: Collaborate closely with internal departments, including sales, reservations, and operations, to address customer inquiries, resolve billing discrepancies, and streamline the credit control process, while also building and maintaining strong relationships with customers, serving as the primary point of contact for credit-related inquiries and fostering a positive customer experience.
• Reporting and Analysis: Prepare regular feedback reports on credit performance metrics, including debtors aging reports, collections, DSO (Days Sales Outstanding), and bad debt reserves, to support decision-making and strategic planning, while also identifying trends and patterns in customer payment behaviors and offering insights to improve credit policies and collection strategies.