Credit Operations Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

Reporting to the Vice President of Credit, the Credit Operations Manager supervises as staff of credit professionals responsible for the delivery of high level, professional, administrative services and expertise that requires in-depth knowledge of the assigned functional area. Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to the assigned area. Manages workflow and ensures that service expectations are met. Under limited direction, administers and supervises special projects and programs for the area. Compiles and analyzes reports for management and makes recommendations. The position is also responsible for driving risk strategy through the team’s performance analyzing credit profiles and know your customer activities. Delegates work and provides direction to staff.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• Typically eight to 10 years of operations or administrative experience

PREFERRED SKILLS/EXPERIENCE

• Advanced knowledge of functional area, applicable systems and policies and procedures for the assigned area
• Strong organizational and problem-solving skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Demonstrated leadership skills
• Thorough knowledge of the organization’s human resources policies and procedures
• Strong interpersonal, verbal and written communication skills
• Well-developed ability to resolve complex problems with minimal guidance
• Knowledge to perform basic financial statement analysis and ratio calculations
• Prepare weekly and monthly management reports quantifying group results and trends
• Experience training developing staff members and driving a high level of performance associated with the business credit underwriting function.
• Ability to function in grey areas and represent the team as a subject matter expert when escalations occur
• One or more years of supervisory experience preferred
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la