Credit Recovery Officer

at  COLLECTIUS CMS S PTE LTD

Job Description

• Conduct debt collection from debtors via phone calls.
• Negotiating with debtors to provide best payment option to clear outstanding amount.
• Initiate necessarily follow up action for collection (as per defined process).
• Conduct administrative duties – monitoring of payments and file management.
• Maintaining a high level of customer service while collection actions are adhering to company

policies and procedures.

• Able to handle complaints and understand customer concerns to provide solution.
• Any other ad-hoc duties.

Required Knowledge & Experience:

• Possess strong written, communication and negotiation skills.
• Able to communicate in English. Other local languages will be a plus.
• Able to make good judgement in reviewing assigned accounts.
• Computer literate and able to adapt to company software & applications.
• Work independently and as a team player.
• Customer centric.

Benefits:

• Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended

Childcare Leave, Outpatient Sick Leave, Hospitalization Leave)

** Company provides additional 2-weeks for Paternity Leave

• Annual Leaves (capped to 18-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal

Accident)

• Staff referral program fee of $500.00 for every successful referral (subjected to company’s terms

and conditions).

• Salary increments after successful confirmation based on individual’s performance.
• Opportunity of career growth.

Please refer the Job description for details