Crew HR Senior Manager

at  MSC Cruises

The Crew HR Senior Manager is the first point of contact for the HR Team onboard across the fleet and supports the, in all matters related to the management of our crew. The Crew HR Manager works closely with the corporate Crew HR Teams across the sites, the Hotel Operations Team and the New Building & Refurbishment Teams to enhance and provide the best experience for our crew.

• Master’s Degree in Human Resources or Psychology.
• 10+ years’ experience as HR Director onboard of cruise ships.
• At least 1 contract as HR Director onboard MSC Cruises ships.
• Good knowledge of MSC HR onboard procedures and in-depth knowledge of international maritime law (MLC and TAC).
• Good knowledge of MSC organisational structure for onboard functions.
• Excellent communication and interpersonal skills, capable of working with diverse teams and cultures.
• Total attention to detail.
• Demonstrated ability to handle confidential information with discretion and maintain a high level of professionalism.
• Strong decision-making skills with proficiency in Excel or other data analysis tools.
• Fluency in English is required, any other language is an advantage.

1.Support HR Team onboard – 50%

• Recruitment, onboarding, training and performance management of HR Directors & HR Specialists (ca 70 people).
• Point of reference for HRDs for Well Being and ad hoc topics.
• Supervision of the Travelling Fleet Supervisors (scheduling, expenses, questions, connection with other departments to finalize projects, etc.).
• Regular onboard visits to ensure implementation of projects (1w every 6w max).

2.Crew Welfare \/ BETTER Project continuous

implementation – 30%

• Administration and reporting on all surveys, both routine - BETTER Quarterly survey & Yearly Write to the CEO survey – and ad hoc.
• Link with Employee Engagement for all activities (Long Service Awards, festivities, new builds party, Christmas packs and raffles, etc.) and close monitoring of the Welfare Accounts on ships.
• Implementation and follow up with Refurbishment and New Builds: hair waves, restyling crew areas, offices, new builds, etc.
• Continuous improvement of crew discounts and crew benefits.
• Follow up of new wellbeing and engagement activities onboard (HRS scope) and cooperation with Crew Pursers onboard.

3.Policies & ad hoc – 20%

• Liaise continuously with IT Department for improvements of Pelago and new implementations (e.g. end of contract survey, couple allocation, etc.).
• Ensure implementation and review of all new policies and procedures and processes (onboarding for managers, inductions, HR handbook, transshipment policy, internal mobility, temporary assignment, etc.).
• Ad hoc support for projects and other activities (e.g. check in\/out on Infoship, crew laundry, disembark meeting, etc.).

VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide

Please refer the Job description for details