Crisis Alternative Service Manager

at  Hammersmith Fulham Ealing Hounslow Mind

Key Responsibilities To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations. To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies. To ensure safe working and risk management To ensure feedback is provided on risk mitigation through serious incident reports. To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators) To complete audits and high quality reports for senior internal and external stakeholders To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets To provide effective line management supervision to Team Managers and Support Workers To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well. To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs. To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies. To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
To support the Team Managers to ensure adequate and appropriate staffing at all times within the service. To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally. Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service. Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards) To work within HFEH Minds policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety, GDPR and Professional Boundaries. To embed all operational policies across managed services in line with a consistent organisational approach. Ensure service users satisfaction surveys are undertaken. Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.
Ensure that all managed services are effectively informed by service user feedback. Keep up to date with best practice and contribute to the continuous improvement of the service. Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes. Produce regular service summary reports.
To be rostered on the on-call rota Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Service

Please refer the Job description for details