Crisis Intervention Specialist - Pasco County Law Enforcement Dispatch Support

at  The Crisis Center

POSITION SUMMARY

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.
The Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, text message, and in person. The Intervention Specialist will also perform safety and reassurance checks and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Supervisor of the Contact Center and in his/her absence the 2-1-1 & Suicide Prevention Services Program Manager.

EDUCATION AND EXPERIENCE

• Associate’s degree in a human services related field OR one year counseling or crisis intervention experience in lieu of degree.
• Veterans and Certified Peers are highly preferred!
• Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Comfort with diverse populations and flexibility are essential.
• Proficiency in oral and written communication skills.
• Demonstrated leadership ability.
• Knowledge of Windows-based computer system is required.

Strategic/Transformational Duties and Responsibilities

• Provide exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary

Transactional/Administrative Duties and Responsibilities

• Provide exceptional customer service during crisis intervention, counseling, and suicide lethality assessments.
• Provide comprehensive information and resource referrals; and offer follow-up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.)
• Demonstrate availability for off-hours assignments when necessary for service area functioning.
• Complete required initial and ongoing training as needed.
• Perform other such duties as may be assigned by the supervisory team.
• Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
• Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, and Psychological First Aid within the first twelve months of employment.
• Expected to meet all contracted deliverables.
• Expected to maintain an average score of 80% or greater on all individual performance metrics