Crisis Responder / Overnight In-Office / Qualified Professional / Dispatch

at  RHA Health Services LLC

TYPE:

Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
This overnight Mobile Crisis Dispatch position works 3 nights per week, 7p-7a in the office answering behavioral health crisis calls and completing data entry. The dispatcher is the entry point for all crisis callers, initially assisting with deescalating situations and secondarily triaging the calls in order to dispatch responders into the community. Overnight dispatchers also complete data entry to support the billing and other admin staff along with filing and other paperwork support.
This overnight Mobile Crisis Dispatch position works 3 nights per week, 7p-7a in the office answering behavioral health crisis calls and completing data entry. The dispatcher is the entry point for all crisis callers, initially assisting with deescalating situations and secondarily triaging the calls in order to dispatch responders into the community. Overnight dispatchers also complete data entry to support the billing and other admin staff along with filing and other paperwork support.
Pay rate: $22.00 per hour
Schedule: 7pm-7am
$1000 SIGN ON BONUS - Paid out per program procedure and policy

EDUCATION:

• Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR
• Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR
• Master’s Degree or Higher & 1+ years full-time experience with population served.
• License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession.

As a Behavioral Health Specialist you will be responsible for the development, implementation, monitoring and revision to the Person Centered Plan in conjunction with the interdisciplinary healthcare team.

Additional responsibilities of the Behavioral Health Specialist include:

• Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community
• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling
• Supporting the client in the development of various skill building activities, including: daily and community living skills, socialization skills, adaptation skills, and behavior and anger management
• Participating in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer need and the PCP
• Performing Case Management functions of linking and arranging for services and referrals
• Working closely with other clinical/professional staff to maintain communication and providing feedback, standardizing procedures and expediting PCP implementation
• Ensuring that all initial and reauthorizations for services occur in a timely fashion
• Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, PCP, and the service authorization

Candidates for the Behavioral Health Specialist role are considered “Qualified Professionals” based on the following criteria: