CRM Analyst - Microsoft Dynamics

at  Blue Cross and Blue Shield of Alabama

SUMMARY OF QUALIFICATIONS

• Bachelor’s degree, preferably in Information Systems/Technology, Marketing, Sales, Business Administration, or other related field
• Three years of Information Technology (IT) experience, preferably database technology
• Experience in a position analyzing information to solve problems
• Experience in a position demonstrating exceptional written, verbal and interpersonal communication skills
• Strategic thinking skills
• Experience designing and building reports from data sets using reporting tools
• Demonstrated proficiency with managing and using web-based or data-based technology (Examples from previous experiences are requested)
• Experience developing and maintaining productive and cooperative working relationships with management and associates
• Demonstrated oral and presentation skills
• Willing to travel overnight for training and presentations purposes
• Project management background preferred
• Experience training end users and super users preferred
• Experience with Microsoft, Customer Relationship Management, and/or reporting tools, such as Microsoft Dynamics (TotalView), Dynamics, Tableau, PowerPoint, Excel, Access, and Word preferred
• Experience with Agile / Scrum methodologies preferred
• Demonstrated complex problem solving skills preferred

The incumbent provides business support for our Customer Relationship Management tool (CRM) TotalView and other Sales and Marketing related systems (GEMS, Pega, BMW, AGES and other related systems) through best practices and coordination with the Sales Support and Sales Training Manager. The incumbent effectively communicates with Sales and Marketing leadership and end users to troubleshoot system issues and provides training and guidance for CRM, and other Sales and Marketing related systems such as those mentioned above. The incumbent is responsible for interacting with all departments of the organization from Sales to Application Development, Underwriting, Benefits and Group Accounts, Group Control, Marketing Communications, Health Management, Product Management, and Enrollment Services in addition to external vendors. The incumbent will provide daily support to internal customers regarding basic application usability issues and business processes. The incumbent evaluates, develops, supports, and provides quality assurance of processes, training and presentations to various levels of leadership across the organization. The incumbent will also be expected to effectively lead and communicate to teams in order to meet deadlines.