CRM and Data Specialist

at  Mitsubishi Heavy Industries AirConditioners Australia MHIAA

ABOUT THE ROLE

We are looking for a Customer Relationship Management Trainer and Data specialist to join our Sales team!
Our new CRM Trainer & Data Specialist will be responsible for conducting our company training and optimising our Customer Relationship Management system to enhance business operations, improve customer relations and drive sales and marketing strategies.

WHAT YOU’LL DO:

• Provide training and support to end-users on CRM systems and best practices.
• Utilize CRM to develop and execute CRM strategies to achieve ROI and KPIs
• Analyse customer data and trends to gain insights and identify potential high value customer leads and opportunities for growth.
• Assist with targeted automated marketing campaigns and customer journeys that drive engagement and conversions throughout the customer lifecycle.
• Develop and maintain CRM-related reports, dashboards, and analytics to track performance and identify areas for improvement.
• Provide recommendations on industry best practices and trends and introduce processes to drive continuous improvement.
• Work closely with the marketing and sales teams to identify and improve the customer experience across all touchpoints.
• Develop and maintain customer loyalty programs that drive repeat purchases and improve customer retention and revenue.
• Support other business functions in analysis of business processes and trends and provide valuable insights for improvements and efficiencies.