CRM - Business Analyst

at  Virtusa

Role: Lead Software Engineer
Skill: BA with Siebel CRM/ NextCRM
Description:
• Document and analyze user business processes and requirements
• Conduct testing of new or modified systems
• Serve as communications link between user and technical group
• Provide ongoing user support including troubleshooting and resolution of system issues
• Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
• Assisting users with setup of campaigns/events
• Monitoring quality of data and processes Creating reports and queries
• Adding/Removing users, training new users and maintaining user documentation
• Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
• Experience in Agile projects (Scrum, Kanban)
Qualifications for CRM business analyst
• Proven experience in of functional design, business change, Operating model design and process design
• Understanding of the software development life cycle principles, background in software development
• Strong background in business analysis and/or system analysis
• Experienced in UAT and bug fix
• Prior experience in Siebel CRM projects is highly preferred
• Background in insurance industry is a definite advantage

Please refer the Job description for details