CRM Communications Manager

at  GenderGP

ABOUT US

We are GenderGP, a Health and Wellbeing telehealth service that provides care to the trans and non-binary community and those who support them.
We are not just casting aside barriers, rewriting the narrative, and changing the vision for transgender healthcare, but we are on a mission to be the most streamlined and innovative telehealth company, e-learning resource, and patient care model for the trans and non-binary health sector in the world. We currently support more than 11000 clients in more than 40 countries.

THE OPPORTUNITY

We are seeking a skilled and motivated CRM Communications Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of customer communications within our CRM system. This role involves drafting effective communication materials, monitoring communication channels, managing campaigns, and analysing customer attrition to enhance customer retention strategies.

KEY REQUIREMENTS AND QUALIFICATIONS:

• Proven experience (X years) in CRM management, customer communications, or related roles.
• Strong writing and communication skills, with the ability to craft compelling messages tailored to different audience segments.
• Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics etc) and email marketing platforms.
• Analytical mindset with the ability to interpret data, generate insights, and drive data-driven decision-making.
• Experience in campaign management, segmentation, and A/B testing methodologies.
• Excellent project management skills with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field. Advanced degree preferred.