CRM Manager - Mall of the Emirates - Dubai

at  Dior

SKILLS AND COMPETENCIES:

• Strong project management skills with ability to follow-through and prioritize (able to handle multiple projects simultaneously and meet deadlines)
• Proactively coordinate projects and suggest initiatives to improve the CRM programs
• Excellent organizational skills with attention to detail
• Outstanding communication skills, verbal and written (strong interpersonal skills)
• Strong analytical skills
• Ability to make autonomous decisions in a timely manner
• Ability to demonstrate patience
• Ability to work in a fast-paced environment

REQUIREMENTS:

• Bachelor’s Degree in Business, Marketing, or related field
• 5 years of experience in a relevant position in CRM/Marketing
• Experience in clienteling, developing/driving initiatives/adopting internal client applications and systems
• Experience presenting in large groups and developing presentation materials
• Experience working with client data, understanding KPIs and running reports
• Knowledge of current best practices in the industry
• Experience is luxury retail a plus
• Experience with Salesforce, Adobe a plus
• Experience planning, creating and driving processes

JOB PURPOSE:

The CRM Manager will be responsible for creating, implementing, and analyzing Dior’s clienteling programs to support the business. The candidate will be in charge of the department’s training and communication with retail boutiques, including hosting business review and training calls. The individual will partner closely with stakeholders from Retail Communications, Training, E-commerce, Merchandising, IT, Events, PR, and the Central CRM teams.