CRM Manager

at  Securitas

Are you an expert in Microsoft Dynamics CRM with a passion for driving business growth through innovative solutions?
Join our dynamic marketing team where collaboration across various commercial sectors is key. We’re seeking an experienced Microsoft Dynamics CRM Manager to take full ownership of this vital business tool. With a deep understanding of business processes, you will work closely with key departments to identify unique requirements and develop customized solutions.
If you have proven expertise in deploying, configuring, and managing Microsoft Dynamics 365, alongside a strong grasp of the Microsoft stack (O365 & Azure), Marketo, and Power Platform solutions, then we want you!
£45,000

As our Microsoft Dynamics 365 Manager, you will play a crucial role in enhancing and expanding our current Dynamics 365 environment, integrating it into all facets of our sales, marketing, customer data management, and engagement strategies. Your responsibilities will include:

• Taking product ownership of the Dynamics 365 platform in the UK, covering Sales (CRM), Client Care, Field Services, and Customer Voice.
• Managing the deployment and customization of the Microsoft Dynamics 365 environment to align with business needs and requirements.
• Gathering and documenting business processes, and advising on future state improvements.
• Acting as the primary contact for Microsoft Dynamics internally, offering daily support to super users and commercial team members, and ensuring best practices through Definition Handbooks, Quick Start Guides, and user training.
• Analyzing and monitoring data quality and segmentation opportunities, ensuring all data feeds comply with GDPR.
• Managing the UK CRM/Lead Management strategy in alignment with business objectives.
• Overseeing the development of a customer lifecycle journey, identifying touchpoints, opportunities, recommendations, and strategies at each stage.
• Building, executing, and optimizing targeted automated sales/marketing journeys to boost lead generation, sales conversion, and client retention.
• Creating highly engaging and personalized campaigns, with an emphasis on testing and learning to optimize future results.
• Continuously analysing data, making recommendations for new campaigns to drive sales and identify cross-sell and upsell opportunities.

• Developing reporting dashboards for Senior Management to measure KPIs accurately and determine ROI.Building effective relationships with all stakeholders across the business.

• If you’re ready to leverage your expertise in Microsoft Dynamics 365 to drive forward our business, we want to hear from you.