CRM Manager

at  Sharp Carter

• Opportunity to join this Leading Technology and Online Marketplace Organisation
• Manage company-wide CRM System from early Implementation to Optimisation
• $120,000 - $130,000 base + super | North Sydney | Hybrid Working Model

SKILLS AND EXPERIENCE

• 3-4+ years of experience implementing and working with CRM technology
• A proven track record of successfully migrating from an existing CRM to a new CRM to meet business objectives
• Adept technical proficiency in customising CRM platforms with specifications for business needs
• Effective change management skills
• Strong stakeholder management skills/experience
• Analytical knowledge, ability to receive, review and interpret data and information to implement sound decision making and or continuous improvement.
• Demonstrate a ‘can-do’ attitude and a willingness to further develop and upskill within position.

ABOUT THE ROLE

The CRM Manager will play a key role in optimising the relationships that the business has with its customers. This will primarily be done by managing the company’s CRM system; organising our first party data in a way that will allow for informed decisions in product development, service improvements, and marketing/sales strategies. The CRM Manager will also analyse first party data that allows for a seamless customer journey for its users.