CRM Senior Account Manager

at  TPM

WHO ARE WE?

The&Partnership Group is the world’s only truly full-service independent agency network, combining the energy and agility of a partner-owned business with the scale and strength of our alliance with WPP and GroupM.
We believe in The Power of &, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists in customised, dedicated &Model teams. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI. Working alongside our clients’ marketing departments, we deliver ‘&mplified Creativity’ to solve their business and brand challenges seamlessly, creatively and efficiently.
Ultimately of course, we are our people. They’re the most important part of our business, so we want to make a lasting impression on them in the same way they do on us, by striving to become the most important place in their careers.
That’s why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; and empower them to make a difference to their clients and the world at large. Our strengths often lie in our differences, so we challenge and champion each other and our clients, to be the very best we can be.

THE ROLE:

We are looking for a Senior Account Manager to join our account team to work across multiple accounts, but primarily on a new client win, KitchenAid. The candidate will need a background in CRM / customer marketing.
The role will report into an Account Director / Client Lead and will work closely with strategy, project management and creative teams to help deliver projects.
The successful candidate will be responsible for supporting the team in managing the delivery of key project briefs. This will include nurture programmes to launch new products, as well as more tactical sales driven activities. They will also be responsible for picking up new CRM led briefs from a broader client base as we grow the customer practice within the agency. They will need to have the autonomy to manage multiple projects at one time, and will be integral to the growth of the customer practice within the agency.
Experience in Salesforce Marketing Cloud platform is a benefit.

RESPONSIBILITIES

• Supporting the Account Director / Client Lead and the wider customer team on all day-to-day tasks
• Working closely with project management to deliver campaigns on time and on budget
• Have complete understanding of project timings and next steps
• Keeping clients updated on the progress of projects, working with the AD to do this
• Working with planning on research & competitor evaluations
• Update the status document on a daily basis and lead client status calls
• Handle assigned tasks/projects in a timely manner
• Review competitor CRM activity and report back to the team on an ongoing basis
• Measure, report on market performance and highlight best practiceThe successful candidate will:
• Have knowledge of and a passion for CRM, email best practice and production.
• Have meticulous attention to detail.
• Have a real get-up-and-go ‘can-do’ attitude.
• Be open to learn
• Be willing to ‘muck in’ and help on tasks
• Have a real desire to work collaboratively within a strong team environment
• Be a confident communicator – both written and verbal.
• Be able to work seamlessly with internal and external colleagues.
• Possess good client and internal liaison skills.
• Ability to manage internal resources (alongside planning and traffic functions), managing and liaising with third parties and partners (producers, production companies).