CRM Specialist

at  Michael Kors

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
“I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs.”

• Support the CRM Manager in planning and executing the delivery of data capture initiatives (online and in-store) for EMEA markets across online and offline channels.
• Support the CRM Manager to improve customer retention by managing and optimising customer lifecycle programs across multiple markets and touchpoints.
• Support the CRM Manager to implement new and optimize existing customer journey strategies, working closely with the Customer Analytics team and external agencies to leverage learnings, insights, and behavioural opportunities.
• Map, test and monitor customer journeys, ensuring data accuracy and up-time, proactively addressing any technical issues.
• Preparing customer data used in marketing (email, Facebook, Google, clientelling etc) making sure it is accurate with all marketing preference flags applied correctly.
• You will be a subject matter expert on leveraging customer data for activations and maintain a strong understanding of data capabilities and infrastructure.
• Monitoring and reporting on key KPI’s on a weekly and monthly basis. Sharing test results and leveraging stakeholder input to improve the customer experience and drive optimization.
• Proactively communicate with stakeholders to deliver projects and ensure workloads & deadlines are managed efficiently.
• Support stores in the implementation of the clienteling strategy, tools and processes, including CRM best practices (including GDPR)
• Diagnosing issues arising from projects, working with UAT to triage issues and tickets in a timely manner.
• Cultivate and maintain strong relationships with teams across the business with our global teams