CRM Specialist

at  Trios College

Job Title: Customer Relationship Management (CRM) Specialist
Company: triOS College
Location: This position is primarily located at the Campus Support Center in Mississauga with a hybrid work model
Hours: Monday-Friday 8:00am – 5:00pm
Start Date: Immediate

ABOUT US:

triOS College is Canadian owned Registered Private Career College in Ontario. We strive to be the very best at what we do, both in the eyes of our students and coworkers. It is the dedication of our employees that has resulted in being recognized as one of Canada’s Best Managed Companies for 13 consecutive years. Our college was founded on familial values, and these have been retained for the last 31 years.
At triOS, we’re not just looking for employees; we’re seeking passionate individuals who want to join our mission to work collaboratively towards our common goal of preparing job-ready graduates. We’re a dynamic, innovative, and fast-growing organization that thrives on pushing the boundaries of what’s possible. If you’re ready to be part of something big and exciting, this is the place for you!

WHAT YOU’LL BE DOING:

• Design, build, implement, and maintain all aspects within the CRM.
• Plan and deliver CRM strategies across the organization to turn prospects into new customers, retain existing customers, increase brand loyalty, and expand the company’s brand value.
• Implement marketing campaigns that utilize CRM capabilities to drive student awareness and progression of students through admissions funnel to enrollment.
• Strategically plan, execute and assess the performance of individual CRM program strategies.
• Identify event-based and time-based opportunities to leverage the CRM’s capabilities.
• Implement and build reporting inside and outside of the CRM to analyze performance of various aspects of the CRM and various customer touch points.
• Analyze market reports to determine what kind of marketing trends the business should respond to.
• Act as the initial point of contact for CRM issues and liaise with Technology and Operations teams to troubleshoot and resolve.
• Provide training to end users, build training guides, and answer questions from end users.
• Review, enhance, update, and manage all content within the CRM.
• Make sure the customer database is correctly segmented in order to target marketing activities appropriately.
• Manage relationships with key vendors (for ex. CRM provider, Calendly, etc).
• Act as the Admin for the CRM, including adding and removing users.
• Train employees on CRM capabilities and process flow as needed.
• The duties and responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the role expectations if the work is similar, related, or a logical assignment to the position.

ADDITIONALLY, PLEASE NOTE THAT A MANDATORY ASSESSMENT IS PART OF OUR APPLICATION PROCESS. YOUR PARTICIPATION IN THE ASSESSMENT IS A CRUCIAL STEP IN OUR SELECTION PROCESS, ALLOWING US TO BETTER UNDERSTAND YOUR QUALIFICATIONS AND FIT FOR THE ROLE.

We are committed to building an intentionally inclusive environment that engages, supports, and empowers diversity and belonging in the workplace and communities we serve.
We are proud to be an equal opportunity employer and welcome applications from candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Applicants with disabilities may notify us of any reasonable accommodations needed to support your participation in the recruitment process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.