CRM Systems Administrator

at  Public Sector People

• Local Council - Melbourne’s South East
• TechOne - CRM System Administrator
• $75 per hour + super

JOIN OUR TEAM AS A CRM SYSTEM ADMINISTRATOR ON AN 8-MONTH CONTRACT!

Are you ready to take the next step in your career journey? Our client, a leading organisation in the public sector, is seeking a dynamic and talented CRM System Administrator to join their Customer Experience (CX) Team. As a key player in this team, you will be instrumental in driving continuous improvement initiatives within the CRM space, focusing on enhancing customer satisfaction and operational efficiency.

ABOUT US:

Public Sector People is proud to partner with our client, a forward-thinking organisation committed to serving the community with excellence. With a vision to create vibrant and sustainable communities, our client strives to deliver innovative solutions while upholding values of integrity, collaboration, and accountability.

• Continued work on release 3 and 4, implementing updates and enhancements as per project scope
• Development and management of the customer portal to enhance user experience
• Facilitation of training sessions and addressing training requests from various stakeholders
• Actioning findings from the Customer Charter, contributing to the organisation’s commitment to excellence in customer service
• Analysis of gaps in CRM processes and systems, driving the development of improvement strategies
• Collaboration with Data Excellence and IT teams to fulfill reporting requests and optimize data management processes
• Providing support for general inquiries and requests related to TechOne improvement