CRM & Tech Stack Manager

at  Apryse

DESCRIPTION:

We are seeking a skilled and highly motivated Salesforce CRM and Tech Stack Manager to join our team. As the CRM and Tech Stack Manager, you will play a crucial role in managing our Salesforce CRM and the tech stack supporting our go-to-market organizations.

REQUIREMENTS:

• 7+ years of full-time work as a certified Salesforce Administrator
• 3+ years of full-time work experience in a Manager role
• Strong understanding of triggers and Apex coding
• DevOps/release management experience a plus
• Preferably a bachelor’s degree in computer science or equivalent
• Experience with the following additional platforms a plus: Boomi Integration, Outreach, Ringlead, LinkedIn Sales Navigator, Dooly, Drift, GovSpend, ZoomInfo and Freshdesk
• Must be able to work in a fast paced, deadline-oriented environment, with the ability to initiate improvements in processes.
• Strong oral and written English communication skills.
• Able to work remotely and effectively manage time and priorities.

COMPANY DESCRIPTION

Apryse is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
We are also a fast-growing company, chosen as one of Canada’s Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada’s best employers for recent graduates with its addition to the 2022 Career Directory.
Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 370, made eleven acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs - and counting - and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Internally, we foster an atmosphere of opportunity, growth, and success for every individual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.

• Responsible for the day-to-day maintenance and improvements of our Salesforce platform, including updates, enhancements, helping build reports and dashboards requested by internal stakeholders, manage workflows and security
• Manage all aspects of the Salesforce Administrative functions including provisioning of new users and helping troubleshooting issues with existing users
• Ensure the optimal performance of our CRM, including upgrading and configuring Salesforce systems for optimized integration
• Database management; implementing and managing customer database and communication records, transferring data, and making sure the data is up-to-date, clean and accurate
• Manage all additional tech stack used by Sales, Customer Success and Support teams.
• Manage team performance by ensuring timelines are met and deliverables are within the established SLAs
• Effectively align and collaborate with cross-functional partners to support GTM initiatives
• Implement tools and processes for the GTM organizations that focuses on improving efficiency, effectiveness, and productivity at scale
• Provide first-tier support for any end-user technical questions in Salesforce and other systems primarily managed by Revenue Operations
• Responsible for evaluation of new tools that compliments the current GTM tech stack