Cross Border Payments Product Analyst

at  Brightwell

What We Do:
Brightwell is a full-service payments company supplying thoughtful solutions and technology for sending money around the world while managing the complex regulatory requirements surrounding those transactions. By coupling technological innovation with strategic partnerships, Brightwell offers technology for businesses and individuals to expand their portfolio into cross-border payments (including bank transfers, mobile wallets, or cash). Providing unmatched fraud and transaction monitoring backed by an in-house team of global payments experts, Brightwell offers options when it comes to managing and moving money around the globe.
Who We Need:
As a Cross-Border Payments Product Analyst for Brightwell, you will manage our platform’s full network capabilities in countries, currencies, payment methods, and costs across multiple network partners. You will work to develop a deep understanding of the specifics of sending money to key regions such as LATAM, EUR, and APAC. You will partner closely with internal product, operations, sales, and compliance teams as a subject matter expert on the network capabilities, costs, and transaction requirements. This role requires a blend of analytical prowess and strategic thinking to manage corridor performance data and costs, identify potential network expansions, and troubleshoot payment performance issues with partners as they arise.
**This position can be remote, but candidates local to the Atlanta, GA area are preferred. Eligible states of residence for remote employees: AL, CO, FL, GA, IA, IL, IN, MD, ME, NC, PA, TX, VA, WI
As a part of our selection process, we require all Brightwell candidates to complete a 10-minute survey which you can find here: Culture Index Survey. This confidential survey allows us to match your unique strengths with our open positions.

What You’ll Do:

• Master the intricacies of Brightwell’s platform’s capabilities in sending money globally, including compliance and regulatory requirements for different markets, user experiences and client needs.
• Analyze and manage corridor performance data to make informed recommendations on network enhancements and new corridor activations.
• Identify and resolve transactional issues in collaboration with the product and operations teams and escalate concerns with network partners as necessary.
• Provide critical network insights and data analysis to support internal teams, sales prospects, and customers.
• Communicate effectively with various stakeholders, including presenting data-driven insights and strategic recommendations to senior management.
• Work closely to manage existing network partners and help source new network partners to optimize Brightwell’s capabilities.
• Take on other tasks and projects, as assigned.

As a Cross-Border Payments Product Analyst, you have:

• 3+ years of experience in the payments industry, cross-border payments experience highly preferred
• Strong analytical skills with proficiency in Microsoft Excel (confidence with V and XLookup and pivot tables at a minimum). Experience with SQL is a huge plus!
• Solid project management skills, and willingness to jump into new projects and initiatives
• Strategic thinker with the ability to anticipate future needs and formulate proactive strategies.
• Excellent communication skills, both written and verbal, with the ability to present complex data in an accessible format.
• Proactive and fast-learning work style, capable of thriving in a fast-paced environment with shifting priorities.
• Exceptional attention to detail and a client-oriented approach.
• Strong ability to multi-task and manage multiple projects.
• Proficiency in Microsoft PowerPoint.
• Familiarity with APIs and their integration in payment systems.
• Experience in a client-facing role, demonstrating effective interpersonal skills.

What We’re Offering in Return

• Freedom: We trust you to do your thing and do it well.
• Professional Development: We work with you to grow your skills and push you forward.
• Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further!
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
• Random: Culture and company events (happy hours, CEO lunches, outings to Braves or United games, etc.).

• Master the intricacies of Brightwell’s platform’s capabilities in sending money globally, including compliance and regulatory requirements for different markets, user experiences and client needs.
• Analyze and manage corridor performance data to make informed recommendations on network enhancements and new corridor activations.
• Identify and resolve transactional issues in collaboration with the product and operations teams and escalate concerns with network partners as necessary.
• Provide critical network insights and data analysis to support internal teams, sales prospects, and customers.
• Communicate effectively with various stakeholders, including presenting data-driven insights and strategic recommendations to senior management.
• Work closely to manage existing network partners and help source new network partners to optimize Brightwell’s capabilities.
• Take on other tasks and projects, as assigned