Cross-Dock Operations Manager | Truganina VIC

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Based from our Truganina campus, the Cross-Dock Operations Manager leads a team of cross-dock supervisors and operators, and is accountable for key performance indicators related to on-time dispatch, labour utilisation, cost management, and safety. The role ensures compliance with industry regulations, safety protocols, and CoR legislation. You’ll foster strong collaboration with internal stakeholders and as a focal point of contact for key accounts, as well as supporting and driving continuous improvement initiatives.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Ensure compliance with industry regulations, safety protocols, and Chain of Responsibility (CoR) legislation, maintaining a strong focus on safety throughout all operations. Conduct regular audits and assessments to identify and address safety and compliance issues
• Accountable for key performance indicators (KPIs) to measure the performance of linehaul on-time dispatch, labour utilisation and associated costs, safety, etc. Analyse data to identify trends, address challenges, and implement strategies to enhance operational effectiveness and cost-efficiency
• Full accountability for cross-dock cost management
• Address operational challenges promptly, resolving conflicts, and mitigating issues that may arise within the transport process
• Lead a team of cross-dock supervisors and operators, ensuring adherence to company policies and performance standards. Provide guidance, training, and support to optimise individual performance and efficiency
• Foster effective communication and collaboration between own team and others (fleet controllers, linehaul team, warehouse, and customer service), to ensure seamless cross-dock operations
• Drive continuous improvement initiatives within team, identifying areas for enhancement and implementing best practices. Partner with CEVA Business Process Excellence teams to implement and utilise continuous improvement tools (e.g. KAIZEN).