Cruise Services Coordinator

at  Port of Vancouver

J OIN US IN CHARTING A COURSE TO A MORE SUSTAINABLE FUTURE

Join an organization that plays a critical role in Canada’s economy. At the Vancouver Fraser Port Authority, we focus on doing the incredible work it takes to become the world’s most sustainable port.
The Vancouver Fraser Port Authority is responsible for the stewardship of the Port of Vancouver, Canada’s largest and most diversified port. Our mandate as a Canada Port Authority, as set out by the Canada Marine Act, is to enable Canada’s trade objectives, ensuring goods are moved safely and responsibly through the Port of Vancouver. That means providing infrastructure and ensuring the safe and efficient movement of marine traffic and cargo within the port. It also means we carry out reviews of proposed activities and developments on federal port lands and waters to determine whether a project can go ahead without impacts to the environment and community that cannot be mitigated.
We are committed to diversity, inclusion, and sustainability. We believe in creating a workplace that reflects the richness of our community and empowers all employees to reach their full potential.
As a Cruise Services Coordinator (Casual) , you will perform onsite liaison with the Cruise Ship Terminal Operator (the “Operator”) in the day-to-day cruise passenger and ground transportation operations, particularly during embarkation and disembarkation days. This position also provides operational guidance to the Traffic Attendant leads, cruise terminal users, cruise line partners, visitors, and contractors to ensure operational efficiencies at Canada Place cruise terminal. This position performs other related duties with respect to the requirements of the cruise terminal users, passenger, cruise lines and other users of the cruise terminals.

• Liaise with the Operator to ensure operational efficiencies are maintained on a real-time basis, along with assisting in the day-to-day planning and execution of cruise operations.
• Report non-compliance of all cruise terminal services providers and users and escalate matters in a timely fashion.
• Prepare and complete various reports, summaries and/or daily logs. These updates may include, but not limited to, occurrence reports, weekly summaries, daily logs, Cruise Dashboards, or status reports.
• Liaise with Canada Place Operations Centre, VFPA Operations Centre, USCBP, CBSA and service providers as related to operations.
• Coordinate the on-site collection of data by Traffic Attendants or hired consultants (e.g., taxi wait times, passenger journey times, etc.).
• When required, direct vehicles, passengers, and general access to and from the cruise facilities at Canada Place, including customs and other restricted areas.
• Assist in the coordination of annual traffic attendant training and uniform requirements.
• Support project and project administrative activities including budget updates, status reports and follow up on open action items.
• Participate in process and practice improvements specific to ground transportation vehicles, passenger flow and general access to and from the cruise terminal, including externally licensed areas (i.e., parkade, convention centre), customs and other restricted areas.