Crumbl Cookies - Field Bakery Executive Assistant

at  Crumbl Cookies

POSITION SUMMARY

The Field Bakery Executive Assistant is a hybrid traveling role responsible for various in bakery tasks as well as Executive Administrative functions. This includes a variety of responsibilities such as: directly work with and assist the owner with daily operational tasks, scheduling the owner and other administrative functions. Traveling between Bakery locations transporting supplies, providing in bakery production support and shift leadership coverage. Provide back office cross functional team support as needed.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Reliable transportation that is fully available
• Bachelor’s degree in business or related field preferred
• Previous Human Resources or Office Management experience is a must.
• Ability to work independently with little supervision required.
• Excellent time management skills is a must.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within timeframe of standard policies and procedures.
• Ability to maintain confidentiality related to sensitive company and employee information.
• Thorough knowledge of HR principles and federal/local regulations
• Excellent ability to multi-task and prioritize in a busy, fast-growth environment
• Proficiency in MS Word, Excel and Power Point is essential
• Exhibit extraordinary discretion, confidentiality, flexibility, and willingness to work closely with our team

WORK-ETHIC | EXPERIENCE | CULTURAL FIT | EDUCATION | COMMITMENT TO PEOPLE & EXCELLENCE

WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks
EXPERIENCE: Food or restaurant experience and customer service experience,
CULTURAL FIT: Has a strong internal “why” that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking.
EDUCATION: High school or higher
COMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship

The essential functions include, but are not limited to the following:

• Directly work with and assist the owner with daily operational tasks
• Triage calls to the owner and support store managers questions.
• Schedule the owner and provide assistance with other administrative functions
• Managing all office administration, including work estimates and invoice processing
• Educate and communicate company personnel policies and procedures to newly hired and current employees.
• Responsible for onboarding newly hired employees to include: employee handbook overview, employment documents.
• Maintain and audit confidential electronic files on each employee. Process, verify and maintain documentation relating to personnel activities such training, performance evaluations and leaves of absence.
• Assist with company benefit administration to include enrollment forms, plan questions, claims resolution, and open enrollment.
• Establish and maintain department records and reports; recommend new approaches, policies, and procedures to effect continual improvements in efficiency and services performed.
• Process and submit annual EEO Reporting.
• Assist in managing workers’ compensation injury claims. File reports with insurance provider, maintain accident information and monitor progress.
• Respond to various information requests from governmental agencies, such as Unemployment, in a timely manner.
• Record and maintain data for each employee, including such information as addresses, weekly earnings, absences, supervisory reports on performance, change of statuses, and dates of and reasons for terminations.
• Work with accountants to ensure new hires are in payroll and terminated employees are taken out of payroll.
• Answer questions regarding eligibility, benefits and other pertinent information.
• Oversee all donation requests that come into the stores.
• Respond to all customer emails. Look for trends in any customer complaints.
• Respond to all vendor / partner emails and make timely payments to vendors.
• Schedule the owner for in person meetings
• Follow up and renew Building and DOH certificates for each store and track them annually.
• Relieve owner of basic administrative functions.
• Perform other duties as assigned.