CSG Product Senior Manager

at  Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details

Responsibilities:

• Product Strategy: Develop a deep understanding of market trends, user needs, and competitive landscape to drive the strategic direction of educational products.
• Product Development: Lead the end-to-end product development lifecycle, from ideation to launch, ensuring alignment with organizational goals and user requirements.
• User-Centric Design: Advocate for user-centered design principles, conducting research, user testing, and feedback analysis to continually enhance product usability and effectiveness.
• Cross-Functional Collaboration: Collaborate effectively with stakeholders across departments, including marketing, sales, and customer support, to ensure seamless product integration and go-to-market strategies.
• Data-Driven Decision Making: Utilize data analytics and user metrics to monitor product performance, identify areas for improvement, and make informed decisions to optimize product success.
• Continuous Improvement: Stay abreast of emerging technologies, pedagogical trends, and industry best practices to drive continuous improvement and innovation in educational products.
• Project Management: Manage project timelines, resources, and budgets effectively to ensure timely delivery of high-quality products within scope