Custodial Services Supervisor (Swing Shift)

at  California State University

Job no: 538300
Work type: Management (MPP)
Location: East Bay
Categories: MPP, Administrative, At-Will, Full Time

MINIMUM QUALIFICATIONS

Education and Experience:

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field.
• Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization.
• Demonstrated strong leadership skills and
• Excellent customer service skills.
• Personnel management.

Licenses, Certificates Degrees, and Credentials:

• Possession of (or ability to obtain by date of hire) a valid Class C California Driver’s License.

REQUIRED QUALIFICATIONS

• Culturally competent leadership and team development skills.
• The ability to implement development plans, ensuring staff possess skills and expertise to successfully meet the expectations of their work.
• Demonstrated interpersonal skills to build positive relationships across a diverse workforce to promote a climate of trust.
• Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline.
• Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co workers and patrons to meet the standards and objectives of the custodial department.
• Possess leadership presence and be accessible to meet with subordinates to address staff issues in a timely manner.
• Ability to provide direction and guidance to ensure staff perform as expected.
• Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences.
• Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and to ensure safety.
• Time management, planning and organizational skills while attending to details and the demands of the position and ability to plan and organize custodial team(s) to complete assignments efficiently and effectively.
• Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity.
• Knowledge of equitable practices in a custodial operations environment.
• Extensive knowledge and understanding of custodial operations and related safety procedures in a higher education or similar environment
• Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication.
• Ability to respond to routine inquiries and explain standard policies and procedures to others.
• Must be capable of walking a significant amount of time daily.

PREFERRED SKILLS AND KNOWLEDGE

• Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment.
• Bi-lingual in Spanish.

Staff Management:

• Oversee, assign and direct custodial service activities in all campus buildings.
• Manage and supervise swing shift custodians (approximately eleven employees) and related contracted support services.
• Develop work schedules for custodial services, staffing, and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required.
• Recommend solutions pertaining to cleaning and regular maintenance issues; attend various service-related meetings.
• Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention.

Customer Expectations, Service Levels and Campus Sustainability Goals:

• Work in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas.
• Meet with campus stakeholders as required to ensure service levels are being met.
• Evaluate and purchase equipment to maintain a high level of efficiency.
• Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards.
• Ensure that all work is performed and completed in a safe and efficient manner while conforming the University’s established policies and procedures.
• Collaborate with other members of Facilities Development & Operations (FD&O) to meet the department’s sustainability goals and objectives.

Budgets Management and Service Performance Metrics:

• Assist Custodial Manager and Director in the management of the custodial department’s annual operating budget of approximately $3 million.
• Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety.
• Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants’ complaints; and establish quality standards for rendered services.
• Develop and conduct surveys to ensure service levels are achieved.
• Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment and provide associated reports as requested.

Other Duties:

• Participate in the department’s rotating campus manager on-call duties for after business hours and on holidays.
• Perform special projects as assigned.