Customer Account Adviser

at  GENeco

Are you ready to be part of a dynamic team dedicated to sustainable solutions in recycling and water treatment? We’re looking for someone like you to help us lead the charge on a 12-month fixed term contract.

WHO WE ARE

GENeco is a multi-award-winning recycling and renewable energy company. We were created by Wessex Water in 2008 to help our parent company become more sustainable, and our truly ground-breaking and driven approach led to us achieving carbon neutrality and zero waste to landfill status in the first three years of operation.
We manage over 700,000 tonnes of varied waste per annum, transforming this into commercial products, renewably sourced gas and electricity powering thousands of local homes. We are consistently setting new standards within the industry and utilising ground-breaking technology to provide the best value sustainable solutions to a diverse customer base.
From developing a VW Beetle powered by human waste to establishing a co-located food waste and sewage sludge recycling facility, GENeco was there first. Now we’re setting out to shape the future of our business. Driven by strong values and a clear direction, we’re focused on helping people achieve their ambitions in the right way.
This is a great opportunity work for a multi-award-winning company and join the fight against climate change. We are committed to offering our customers innovative, cost effective and sustainable solutions.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don’t miss the opportunity to join us

• Customer Service - Receiving customer enquiries and bookings via phone calls, emails or in person and resolving them.
• Customer Account - Setting up new accounts and maintaining existing ones with precision. Assisting in various opportunities that require support and coordination.
• Administration - Handling administrative tasks such as filing waste transfer notes, data entry using Microsoft Excel, and organising documents. Generating comprehensive customer reports to track accounts.
• Communication - First point of contact between the organisation and customers, building strong relationships and ensuring a seamless journey.
• Billing & Invoicing - Ensure accurate billing and invoicing processes. Proactively chasing purchase orders to ensure timely processing.

Further opportunities to get involved with:

• Project Support - Contribute to internal projects that drive our mission.
• Marketing/Content Creation - Contribute creative ideas and assist in the development of marketing materials to promote the team’s services.
• Site Visits/Tours - Coordinate and participate in site visits or tours to showcase GENeco’s capabilities and facilities.

Our Customer Account Adviser role is Monday to Friday and our full-time positions are typically 40 hours per week. We are proud to be a life friendly employer and are able to consider flexible, part-time and hybrid working options.