Customer Account Coordinator

at  Morgan McKinley

This is a permanent position within a thriving organization renowned for its success. As a pivotal member of the team, you’ll have the opportunity to collaborate across departments and establish yourself as a key resource within the company.
Salary: €30,000 - €35,000 (depending on experience)
Location: On-site at Ringaskiddy
Working Hours: Monday to Friday, 8:00 am to 4:30 pm (with potential flexibility)

Key Responsibilities:

• Efficiently process sales orders received via phone and email into our internal system.
• Verify and confirm sales orders once entered into the internal system.
• Maintain organized filing of sales orders in numerical sequence within our system.
• Offer quotes to new customers and address general pricing inquiries.
• Liaise with the purchasing department to ensure accurate procurement of products from third-party suppliers based on provided information.
• Manage customer accounts, including updating contact information, overseeing sales, and monitoring payments.
• Ensure timely delivery of orders according to customer specifications.
• Utilize internal systems to check stock availability for customers.
• Prepare and present records and reports as requested by management.
• Serve as a primary point of contact for production, logistics, and purchasing departments, facilitating effective communication through meetings and regular updates.
• Develop a comprehensive understanding of customers’ businesses and order histories to anticipate their needs effectively.
• Adhere to all relevant policies and procedures essential for the successful execution of duties.

Qualifications:

• Proven experience in a similar role, demonstrating proficiency in customer account management and order processing.
• Strong organizational skills with meticulous attention to detail.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Ability to collaborate effectively across departments and levels within the organization.
• Proficiency in utilizing internal systems for order processing and inventory management.
• Adaptability to evolving priorities and deadlines in a fast-paced environment.
• Commitment to upholding company policies and procedures at all times.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Key Responsibilities:

• Efficiently process sales orders received via phone and email into our internal system.
• Verify and confirm sales orders once entered into the internal system.
• Maintain organized filing of sales orders in numerical sequence within our system.
• Offer quotes to new customers and address general pricing inquiries.
• Liaise with the purchasing department to ensure accurate procurement of products from third-party suppliers based on provided information.
• Manage customer accounts, including updating contact information, overseeing sales, and monitoring payments.
• Ensure timely delivery of orders according to customer specifications.
• Utilize internal systems to check stock availability for customers.
• Prepare and present records and reports as requested by management.
• Serve as a primary point of contact for production, logistics, and purchasing departments, facilitating effective communication through meetings and regular updates.
• Develop a comprehensive understanding of customers’ businesses and order histories to anticipate their needs effectively.
• Adhere to all relevant policies and procedures essential for the successful execution of duties