Customer Account Manager

at  ITM Power PLC

KNOWLEDGE AND EXPERIENCE

• Engineering background and familiarity with the hydrogen industry would be beneficial
• Computer literate with good use of software programmes, including MS Office, MS Dynamics and Salesforce CRM, or similar platforms
• Experience of commercial negotiations and commercial risk assessment
• Excellent commercial acumen
• Excellent verbal & written communication skills and excellent fluency in English, Business proficient in German language would be advantageous

SKILLS AND ABILITIES

• Solution focused, with the ability to work on your own initiative and set your own priorities
• Able to develop a good technical understanding of complex systems and products

• Proactively managing a selection of ITM’s existing customers
• Understanding those customers key drivers for ITMs aftersales product offering with a view to maximising revenue from each project
• Engaging ITM’s Project Managers during the site implementation phase of projects to establish ongoing customer relationships that ensure a smooth handover to the Aftersales business
• Working closely with ITM Power’s Sales and Business Development teams as well as relevant heads of department and senior managers to develop and execute contracts for ongoing support services across ITM’s existing customer base
• Following up on completed site visits with issuance of site reports, ensuring quoting of additional works and the triggering of invoices
• Day to day client communications and queries in order to offer a positive customer experience
• Ensure contractual obligations are correctly communicated with internal stakeholders to facilitate the fulfilment of these obligations
• Liaising and working with ITM’s third party service partner contractors
• Producing Quotations, varying from early-stage directional information to providing more detailed proposal documents
• Conducting commercial discussions and meetings with existing and potential clients including preparation and delivery of presentations
• Sales order management using Dynamics F&O
• Liaise with internal functions to facilitate delivery of spare parts orders