Customer Accounts Officer

at  Aster Group

We are looking for a passionate and enthusiastic individual to join the Customer Accounts Team. The team provide an efficient and supportive arrears management service to our customers.

As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions.
With a focus on achieving positive outcomes, you’ll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.