Customer Advisor

at  Computer Concepts

DESCRIPTION & REQUIREMENTS

Join NZ’s #1 Mobile & Digital Services provider and build your career!
Mō tēnei tūranga mahi – About the role

You’ll primarily be the smiling face that serves and sells to our customers in our fantastic Spark Pukekohe retail store.

• Your day-to-day will have you utilising your outstanding systems and products knowledge to drive sales, provide world-class retail & customer service & deliver suitable Solutions.
• Sometimes you’ll provide virtual service which will see you assisting our customers over chat messaging, and you may even occasionally assist in a customer’s home.
• Your flexible and open attitude will help you shine across all our customer interactions and support our customers on their journey with us - whatever that journey looks like.

Tō wheako – Your experience:
The first thing we are looking from you is a great attitude and a willingness to learn, if you bring skills & experience from Retail, Contact Centre, or Customer-facing roles, that’s great - but not essential.

The most crucial thing is that:

• You want to provide world class customer experiences and can connect with people from all walks of life.
• You embody our values every day in every way: Tūhono (We Connect), Māia (We are bold), Whakamana (We empower) and Matomato (we succeed together).
• You’ll be a collaborative team player who has outstanding communication skills and also has capacity to work independently (and earn some great commissions by meeting or exceeding your sales targets!)
• You will be self-motivated and goal-oriented with strong problem-solving and decision-making abilities.

Ō tatou painga – Our benefits:

These are just one of the many things that make working at Spark that extra bit special. Along with competitive pay, vibrant and supportive growth-focused culture, we offer over $5,000 worth of benefits a year available to you just for being with Spark:

• Uncapped Commission
• Monthly $120 Spark credit to use on any of our amazing products (at staff rates!)
• Comprehensive medical insurance & life and income protection
• Enhanced parental leave payments - including top up to 100% base salary on top of the government contribution for 26 weeks.
• Development opportunities with countless career pathways within the wider Spark group.
• Leading edge health and wellbeing support including wellbeing coaches and in-house Specialist Clinical Support.
• $1,500 referral scheme - get your mates to join and make some extra cash!
• And much more…

Tō haerenga ki Kora Aotearoa – Your journey to joining Spark NZ
Ready to make an impact and help All of New Zealand Win Big in a Digital World? Here’s what to expect when you apply:
1. Quick Application (5 mins): Kick things off by sharing your CV and answering a few questions. It’s your first step to joining our team!
2. Chat Interview (20-25 mins): Engage in an AI-driven chat-based interview to share your experiences and demonstrate how you align with our values. This fair and unbiased process ensures that everyone has an equal opportunity to succeed.
3. Final Meet: The last step is a face-to-face meeting to get to know each other better. It’s our chance to explore how you can fit into our Spark whānau.
Ko wai mātou? - About us
Millions of New Zealanders and thousands of businesses turn to us as Aotearoa’s largest telecommunications and digital services company. With our roots dating back to the 1800s, Spark is deeply woven into the fabric of Aotearoa. We are dedicated to helping All of New Zealand win big in in a digital world through amazing technology.
This commitment extends to our people. We encourage you to bring your whole self to work, celebrating the unique things that make you, you. Diversity, equity, and inclusion fuels our Blue Heart Culture, which embraces your story and empowers you to grow on your journey with Spark. We aim to build diverse and inclusive teams to unlock endless potential and innovative opportunities for enhanced people and customer experiences.
We operate in an exciting, constantly evolving industry, facing new challenges every day. At Spark, we are empowered to deliver better outcomes for our customers’ fast-changing needs. We’ve replaced the traditional hierarchical structure with a transparent, collaborative Agile and Unified environment that leverages diversity to create highly engaged and innovative teams. We rise to every challenge, taking ownership to achieve great things as we shape a better future together.
We strive to enable better outcomes for all of New Zealand - so join us on our quest to make a difference for our tomorrow.
To download the position description, please sign in with your account

Please refer the Job description for details