Customer Advisor for Tech Project – Italian Speaker - Full Remote

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EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient or bilingual in Italian and English (B2)
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills;

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Customer Technical Advisor, you will:

• Take incoming user requests (via telephone, email, chat…), log call details into case management systems, and provide response and resolution within SLA to customers
• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
• Achieve sales goals set up every quarter while providing an excellent customer experience.
• Logging and following up on orders or requests.
• Capturing all required data elements in CRM as required by clients, policies, and products.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Work From Home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe