Customer Analytics Manager

at  Harnham

YOUR SKILLS

The successful candidate will have the following skills and experience:

• An expert in SQL (Python/R would be desirable)
• Good knowledge of customer analytics and KPI’s such as CLV, retention and loyalty
• Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon

As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will:

• Use SQL and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention
• Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
• Provide insights to senior stakeholders (internal and external) across the business on who the customers are and how you can engage them
• Manage a team of 2, working on prioritisation development and training!