Customer and Colleague Engagement - Business Partnering and Change Lead

at  Tesco

WHAT WE OFFER

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
• Relocation Bonus when permanently moving to Hungary
• Language Allowance

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Job area
Customer and Colleague Engagement Center
Job type
Senior roles
Location
1138 Budapest, Váci út 187.
Language requirement
CZ/SK+ENG HUN
Employment type
Full time
Deadline
2024-06-3

ROLES AND RESPONSIBILITIES

• Be the first point of contact towards stakeholders and represent the Customer and Colleague Engagement Centre
• Be the owner of the business area related continuous improvement plan
• Analyse, understand and surface back to the business the drivers of contact and the things that erode the customer or colleague experience
• Own the business area specific yearly forecast and work together with the resource planners to prepare the operation for the upcoming changes
• Come up with improvement ideas and drive changes to deliver
• Value for the business
• Increased customer and colleague satisfaction
• Efficiency
• Workload reduction
• Be the owner of business area specific trainings and knowledge
• Implement and maintain the service management framework

YOU WILL BE GREAT IN THIS ROLE IF YOU HAVE:

• Secondary or higher education
• 2-3 years professional experience
• Advanced Czech or Slovak language knowledge
• Upper-intermediate level English knowledge
• Advanced Hungarian language
• MS Office
• Managing and implementing change, CI
• Critical thinking and strong problem-solving skills,
• Analytical skills
• Programme Management level planning and organizing