Customer Care Administrator

at  Northumbria Healthcare NHS Foundation Trust

Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
Ensuring external mail is posted off daily. In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team. Help out in reception when required. The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustiv

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