Customer Care Agent (f/m/d)
at MEININGER Hotels
10117 Berlin, Mitte, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jul, 2024 | Not Specified | 01 May, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
MEININGER HOTELS IS LOOKING FOR CUSTOMER CARE AGENTS (F/M/D) WHO WILL BE RESPONSIBLE FOR TAKING CARE OF INTERNATIONAL GUEST REQUESTS VIA PHONE AND MAIL. WE OFFER TRAINING PERIOD AND A HYBRID WORK ENVIRONMENT.
MEININGER Hotels: Central locations. Flexible rates. Modern spaces. Fun vibes. All in one place. We run more than 35 hotels in Europe’s best cities—and counting!
YOUR TASKS
- Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 20 people) for all our MEININGER Hotels
- Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations
- Offer our guests additional services provided by MEININGER or our partners
- Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution
- Adjust room distribution across all MEININGER locations to optimize occupancy
- Work in close collaboration with other departments: Revenue, Sales and Group Sales
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
10117 Berlin, Germany
