Customer Care Analyst Life Operations

at  Mutual of Omaha

Location: Remote, Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming
Work Type: Full Time Regular
Job No: 503110
Categories: Customer Service
Application Closes: Closes Apr 30, 2024

WE VALUE DIVERSE EXPERIENCE, SKILLS, AND PASSION FOR INNOVATION. IF YOUR EXPERIENCE ALIGNS WITH THE LISTED REQUIREMENTS, PLEASE APPLY!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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• Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence.
• Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
• Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.
• Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
• Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.