Customer Care Assistant

at  Emirates Flight Catering

KEY ACCOUNTABILITIES:

Ensure compliance to all Health and Safety policies.
Reports any Health and Safety hazards to immediate head.
Incident and Accident report
Responsible for timely identification and resolution of problems.
Customer complaints records Respond positively to the requests of senior staff and
Enhanced Team work establish and maintain positive working relationship with co ’ workers.
Ensure to lessen or eliminate compensations due to quality issues.
To prepare a comparative report for further analysis by the Customer Care Coordinator.
Conduct thorough test, check and input so as to minimize elimination compensation claim due to quality issues.
Contribute and actively support the Customer Care Coordinator in evaluating the cause of the quality issues, and in creating solutions that will enable to lessen or eliminate the same.
Daily Quality reports
Conducts on the spot random check to ensure all cleaned items that are currently on process prior to delivery are of standard quality.
Checking Reports
Daily Reports
No. Of rejects/rewash and damaged items
Inform processing team concerning total rejections found during the spot random checking for immediate corrective action on the operational side.
Responsible for the complete documentation of all the checking, test & inspection and feedback records/ complaints of clients, and inform the Quality Control Coordinator.
Support the Customer Care Coordinator in meetings to update the clients for issues and complaints verification for improvement to clearly communicate with all the internal terms and highlight any quality issues in zero time so as to maintain overall customers satisfaction of the processed items.
No. Of complaints/ issues received and rectified.
Linencraft currently renders its services to over 45 Airline customers, 45 Hospitality customers, operates 13 Emirates laundry outlets and 3 in-house hotel laundries. Currently, Linencraft processes over 340,000 pieces of linen and garments a day. Linencraft largely comprises of five main sections, Logistics, Airline laundry operations, Hospitality operations, Dry cleaning operations and Administration. Linencraft is now diversifying into the Health care laundry business. The main functions of these sections are Logistics, soil laundry collection, sorting, washing / dry cleaning process, finishing process, quality control, packing and dispatch to the end customer in accordance with the stringent timeframes. The Principal role of the Job holder*s responsibilities is to ensure that Linencraft adheres to its Quality standards as well as providing customers service excellence. Linencraft processes over 180,000 pieces of hospitality linen / garments of 60 customers. Managing these volumes for physical quality checks is a challenging and daunting task considering the constraint in floor space and stringent delivery timeframes. Though the job involves physical routine check-up, the job holder is also required to have the through understanding of the processes and the ability to communicate across the hierarchy in highlighting issues.

QUALIFICATIONS:

High School Diploma
EXPERIENCE: 1-2 years in Laundry Industry / Quality Control
JOB SPECIFIC SKILLS: Good Communication Skills, Basic Computer skills
Decision-making skills Eye for detai

Please refer the Job description for details