Customer Care Associate

at  Pedalheads Bike Camps Inc

CUSTOMER CARE ASSOCIATE

Who we are
We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:

• Must be fluent in English (verbal and written) (additional languages are an asset)
• Superb customer service skills and an upbeat phone/online personality
• Completion of Grade 12 required
• Post-secondary education is an asset
• Minimum 1 year of customer service experience, exposure to call centre, retail, hospitality, reception/front desk environments an asset
• Working knowledge of MS Office Suite, particularly with Excel and Office 36

PURPOSE

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

THE ROLE

Pedalheads is looking for part time and full-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children’s bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust.
As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.
The Customer Care Associate position is based out of our Vancouver, BC office and reports to the Customer Care Supervisor.

YOUR RESPONSIBILITIES

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:

• Taking program registrations and entering customer information into our registration database
• Answering telephone calls and e-mail inquiries, which may include registration requests, inquiries, promoting our programs and processing payments and refunds and addressing any questions or concerns families may have.
• Monitoring and responding to incoming emails in a prompt manner
• Filing documents
• Assists the Customer Care Supervisor with assigned administrative tasks
• Light housekeeping tasks to maintain our office environment
• Ensure that any make up lesson or reschedule requests for lessons or camps are processed efficiently

Skills, Knowledge and Experience

We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:

• Must be fluent in English (verbal and written) (additional languages are an asset)
• Superb customer service skills and an upbeat phone/online personality
• Completion of Grade 12 required
• Post-secondary education is an asset
• Minimum 1 year of customer service experience, exposure to call centre, retail, hospitality, reception/front desk environments an asset
• Working knowledge of MS Office Suite, particularly with Excel and Office 365