Customer Care Associate

at  PlanetArt

JOB OVERVIEW

PlanetArt is looking for a Customer Care Associate as a contractor to support the company’s Customer Care Department.
This is a remote, work-from-home position.

SKILLS, QUALIFICATIONS, AND REQUIREMENTS

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a “can do” attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• At least 3 years of customer service experience in a call center environment
• Preference of 1-2 years of leadership experience.
• Ability to work flexible and changing work schedules.
• Reliable attendance
• Demonstrated ability to deliver high-quality customer service in all three channels (Phone, chat, email), including following all company protocols and policies; ability to maintain a positive attitude toward customers under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

WORK FROM HOME REQUIREMENTS

• Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
• Reliable high-speed internet access
• A compatible noise-cancelling headset. For the list of compatible headsets, please check https://citrixready.citrix.com/category-results.html?f1=endpoints-and-peripherals&lang=en_us
• Private, distraction-free environment

Pay Rate

• 294 PHP per hour (around 50,000 PHP per month)

Perks

• Paid Time Off
• Paid US Holidays

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KEY RESPONSIBILITIES

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact typesOther duties as assigned