Customer Care Associate

at  Titan Environmental

We are a fast-growing, progressive company that prides itself on three core values —Trust. Quality. Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. As an employer, we strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

QUALIFICATIONS

• High School Diploma
• Valid Driver’s License
• Excellent communication skills
• Ability to communicate effectively with customers through various channels such as phone, email, and in-person interactions.
• Interpersonal skills
• Capacity to build rapport and foster positive relationships with customers.
• Adaptability
• Ability to adapt to different customer personalities, preferences, and situations while maintaining a professional and helpful demeanor.
• Time management and organization
• Ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
• Teamwork
• Ability to collaborate with colleagues from various departments to ensure a seamless and positive customer experience.
• Problem-solving skills
• Capacity to understand customer needs, address concerns and resolve issues promptly and efficiently.

Additional consideration will be given to those having any of the following:

• Experience in a similar role relating to customer relationship building.

• Develop & maintain positive relationships with customers.
• Generate collections of outstanding invoices.
• Review missed promise to pay dates.
• Apply customer payments and monitor credit memos.
• Review and approve campaign emails.
• Conduct customer surveys.
• Collaborate with internal departments to develop and implement a customer care strategy.
• Assist with processing invoices.
• Provide phone back-up for the main phone line.
• Backup for Accounts Receivable Clerk (monitor the AR email inbox, set up new credit accounts, month end tasks, etc.).
• Other tasks as assigned.