Customer Care Associate

at  Tulsa Public Schools

Full Job Description: Customer Care Associate
Salary Grade: Hourly 9
Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the Salary Schedule for the corresponding Salary Grade (listed above).
For more information on our comprehensive benefits packages, please visit: Compensation and Benefits website.
Position Summary: Assist with Enrollment and Student Information Department processes to include: student enrollment, student records, transfers, attendance, graduation/credit requirements, transcripts, assessment, suspension, drop-outs/truancy reports, trend data reports, state reports, and surveys. Ensures accuracy. Assists with research projects as may be required. Communicates on a positive basis with patrons and school personnel and students.

EDUCATION:

• High School diploma or equivalent.
• College credit or degree preferred

EXPERIENCE:

• Two (2) years’ administrative experience preferred
• Two (2) years’ experience in K-12 settings that serve low-income students and communities
• Prior customer service experience

SPECIALIZED KNOWLEDGE, LICENSES, ETC.:

• Proficient in Microsoft Office Suite and Googe Suite

Please refer the Job description for details