Customer Care Centre Agent-Portfolio Management & Invoicing Kenya
at Schneider Electric
Johannesburg, Gauteng, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Aug, 2024 | Not Specified | 12 May, 2024 | 1 year(s) or above | English,Management Skills,Customer Satisfaction,Finance,Communication Skills,Working Experience | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
ORDER MANAGEMENT
- Check all order details to ensure 100% correctness of order capturing as per the order verification process.
- Ensure any discrepancies are followed up with sales or customer.
- Ensure all orders are correctly routed and the specials requests for delivery or collection are actioned as per the distribution center procedures
- Forward credit held orders to finance department and sales account managers, ensuring where possible orders are released before the delivery run
Qualifications
MINIMUM QUALIFICATION & REQUIREMENTS
- Ability to read, write and speak fluently in English
- MS Office
- SAP working experience is mandatory
- BFO knowledge
- Bachelor’s Degree or Post-Secondary Certificate in Business Administration or Customer Services or finance or Accounting with 1-2 years of work experience
- Key Competencies
- Communication
- Customer Satisfaction
- Team Player
- Ability to work in pressurized environment
- Good communication skills
- Goal Orientated
- Excellent problem-solving abilities
- Time management skills
Primary Location: ZA-Gauteng-Johannesburg
Schedule: Full-time
Unposting Date: Ongoing
Responsibilities:
- Preferred & backup agents for Top Customers in East Africa.
- Be the single point of contact for all customers
- Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved
- Drive uptake and adoption of digitization objectives with Internal & External customers.
- Support the sales manager, channel manager and sales team and customers on the online self-service tools, to improve our digital adoption and reduce our self-service cases.
- Make sure that service levels are achieved on cases and calls per day.
- Provide customers with accurate information with regards to orders and information on the system.
- To make recommendations on available alternative products
- Record and analyze customer queries and requirements.
- Receive Inbound telephonic customer calls
- Ensure customer orders and return material authorizations are processed on time, accurately and within set parameters
- Provide quotations on Schneider Electric products
- Provide generalist and technical support both internally and externally
- Establish and maintain contacts within the Distribution center to ensure service requirements are met
- Be the interface between front office and Channel Sales Team
- Responsible for creating and sending out accurate invoices
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Business administration or customer services or finance or accounting with 1-2 years of work experience
Proficient
1
Johannesburg, Gauteng, South Africa